1.888.REGAL.WINGS (888.734.2594) Premium Air Consolidation | Private Aviation
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Frequently Asked Questions

Q: What charge will my client see when commission are tallied?

A: For discount published tickets your clients will see the retail charge from the airline they are flying followed immediately by a credit for the discounted amount.

Q: Is there a credit card fee?

A: No, there is no credit card fee unless specifically mentioned by Regal Wings booking agent.

Q: Can I release a record or PNR to Regal Wings?

A: Yes, you are always able to release a record to Regal Wings if it is in the same booking system, but all tickets must be issued under Regal Wings.

Q: Do you offer after hours services and is there an added fee to use them?

A: We operate a 24 hour, emergency helpline; there is no fee to use the helpline. You can call our dedicated line and follow the prompt for the emergency helpline. (888.734.2594 x5).

Q: What charge will my client see when commission are tallied?

A: Regal Wings monitors your flights and itineraries and sends you updates if any schedule changes occur.

Q: Do I need to give my client’s name when asking for a quote?

A: Regal Wings does not need any client information until the ticket is ready to be issued.

Q: Can clients use miles to purchase a Regal Wings Ticket?

A: Regal Wings tickets accrue miles, however, clients may not use miles to purchase our tickets.

Q: Does Regal Wings offer around the world fares?

A: Yes, Regal Wings offers around the world fares which originate and/or conclude in the US or Canada.

Q: What is your quote response time?

A: Quotes are responded to within 2-4 Business Hours. Urgent quotes should be notated as such so the RW team can be aware of any time sensitive requests.

Q: Is there a service fee for ticketing?

A: There is no initiation or service fee to use our ticketing services.

Q: Do tickets earn frequent flyer miles?

A: Yes, all tickets accrue mileage.

Q: Does Regal Wings carry liability insurance?

A: Yes, we are fully insured.

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