Q: What charge will my client see when commission are tallied?
A: For discount published tickets your clients will see the retail charge from the airline they are flying followed immediately by a credit for the discounted amount.
Q: Is there a credit card fee?
A: No, there is no credit card fee unless specifically mentioned by Regal Wings booking agent.
Q: Can I release a record or PNR to Regal Wings?
A: Yes, you are always able to release a record to Regal Wings if it is in the same booking system, but all tickets must be issued under Regal Wings.
Q: Do you offer after hours services and is there an added fee to use them?
A: We operate a 24 hour, emergency helpline; there is no fee to use the helpline. You can call our dedicated line and follow the prompt for the emergency helpline. (888.734.2594 x5).
Q: What charge will my client see when commission are tallied?
A: Regal Wings monitors your flights and itineraries and sends you updates if any schedule changes occur.
Q: Do I need to give my client’s name when asking for a quote?
A: Regal Wings does not need any client information until the ticket is ready to be issued.
Q: Can clients use miles to purchase a Regal Wings Ticket?
A: Regal Wings tickets accrue miles, however, clients may not use miles to purchase our tickets.
Q: Does Regal Wings offer around the world fares?
A: Yes, Regal Wings offers around the world fares which originate and/or conclude in the US or Canada.
Q: What is your quote response time?
A: Quotes are responded to within 2-4 Business Hours. Urgent quotes should be notated as such so the RW team can be aware of any time sensitive requests.
Q: Is there a service fee for ticketing?
A: There is no initiation or service fee to use our ticketing services.
Q: Do tickets earn frequent flyer miles?
A: Yes, all tickets accrue mileage.
Q: Does Regal Wings carry liability insurance?
A: Yes, we are fully insured.