Consolidator Fares – Regal Wings

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We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.

Commission

5

How can I tell if a non-refundable merchant fee was applied?
How do I find out what my fare type is?
If my commission is processed through my host agency, does the recall protocol differ?
How do I send my commission back to Regal Wings?
In the event of a refund, is my commission recalled or protected?

Consolidator Fares

1

Is there a difference between consolidator fares (aka, NET fares) and published tickets?

E-credits and Exchanges

4

What about fare difference?
Can I use my e-credit on a different route than originally booked?
Do e-credits have an expiration date? What if my clients cannot fly before then?
E-credits and Exchanges

Miscellaneous

2

How far in advance can I rebook my flights?
I canceled my trip before the airline canceled the flights. Do I now get a refund?

Multi-carrier Flights

2

I have a multi-flight and multi-airline itinerary that I canceled. Do I get a separate voucher for each flight and airline?
My tickets were issued by one carrier but operated by another. Which rules apply for a change/refund?

Refunds

3

Is Regal Wings charging a refund fee?
How long will my refund take?
Do I qualify for a refund?

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Consolidator Fares

Is there a difference between consolidator fares (aka, NET fares) and published tickets?

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