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Commission

5
  • In the event of a refund, is my commission recalled or protected?
  • How do I send my commission back to Regal Wings?
  • If my commission is processed through my host agency, does the recall protocol differ?
  • How do I find out what my fare type is?
  • How can I tell if a non-refundable merchant fee was applied?

Consolidator Fares

1
  • Is there a difference between consolidator fares (aka, NET fares) and published tickets?

E-credits and Exchanges

4
  • E-credits and Exchanges
  • Do e-credits have an expiration date? What if my clients cannot fly before then?
  • Can I use my e-credit on a different route than originally booked?
  • What about fare difference?

Miscellaneous

2
  • I canceled my trip before the airline canceled the flights. Do I now get a refund?
  • How far in advance can I rebook my flights?

Multi-carrier Flights

2
  • My tickets were issued by one carrier but operated by another. Which rules apply for a change/refund?
  • I have a multi-flight and multi-airline itinerary that I canceled. Do I get a separate voucher for each flight and airline?

Refunds

3
  • Do I qualify for a refund?
  • How long will my refund take?
  • Is Regal Wings charging a refund fee?
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Commission

  • In the event of a refund, is my commission recalled or protected?
  • How do I send my commission back to Regal Wings?
  • If my commission is processed through my host agency, does the recall protocol differ?
  • How do I find out what my fare type is?
  • How can I tell if a non-refundable merchant fee was applied?
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