For both standard fare rules and COVID-19 policies, always refer to the ticketing carrier (aka, validating carrier) for details. If unsure of the validating carrier, you can always ask your flight specialist for clarification.
We’re here to help.
We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.
My tickets were issued by one carrier but operated by another. Which rules apply for a change/refund?
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