We’re here to help.

We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.

My tickets were issued by one carrier but operated by another. Which rules apply for a change/refund?

For both standard fare rules and COVID-19 policies, always refer to the ticketing carrier (aka, validating carrier) for details. If unsure of the validating carrier, you can always ask your flight specialist for clarification.

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