We’re here to help.

We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.

If my commission is processed through my host agency, does the recall protocol differ?

Yes, if your commission is processed through a host agency, our accounting department will reach out to the host agency directly for commission recall.

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