We’re here to help.

We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.

I canceled my trip before the airline canceled the flights. Do I now get a refund?

Most airlines will not retroactively provide a refund if the flights were operational at the time they were cancelled. Your flight specialist, though, can always open a claim with the airline for refund consideration.

Powered by BetterDocs