We’re here to help.

We’ve compiled a list of common questions we are receiving about refunds, cancellations, changes, eCredits and more. Don’t see your question listed? Contact our COVID-19 Desk or give us a call at +1-888-734-2594.

How far in advance can I rebook my flights?

  • Flights are published 330 days (i.e., 11 months) prior to travel. If the e-credit extends beyond this period, you will need to wait until the flights are published before rebooking travel.

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