There are usually two options available when securing credit for future travel: (1) extend the ticket validity in the Regal Wings system, or (2) process an e-credit directly with the airline. Your flight specialist will review the two options (if applicable) and help you make the best choice for your clients. The main difference between the two is where the clients go to rebook (Regal Wings vs. directly with the airline, respectively). Regardless of the option selected, though, the credit is always tied to the ticket number and secured with the airline.
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